Grounded Visions Wellness
Privacy Policy

Effective Date: March 2025

At Grounded Visions Wellness, your privacy is deeply respected. We are committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard it. This policy applies to all data collected through our website, services, or direct interactions, and complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. What Information We Collect

We may collect and store the following types of personal information:

Contact Information: Name, email address, phone number
Appointment Information: Time, type, and nature of sessions booked
Payment Details: Processed securely through third-party services (we do not store credit card numbers)
Usage Data: Pages visited, time spent on site, browser type (via cookies and analytics tools)
Communication Preferences: When you opt in to receive newsletters or other updates

2. How We Use Your Information

Your information is used to:

Schedule and confirm appointments
Communicate with you about sessions or services
Share resources, updates, or newsletters (only if you opt in)
Improve our website and service offerings
Comply with legal or ethical obligations

We never sell your personal information.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

Consent: You have given clear permission for us to use your data for a specific purpose
Contract: The data is necessary to fulfill a service or agreement
Legal obligation: We may need to process data to comply with legal requirements

4. Your Data Rights

Whether you are located in the EU, California, or elsewhere, you have rights regarding your personal information:

Access – Know what data we have about you
Correction – Update or correct your personal data
Deletion – Request that we delete your data
Restriction – Ask us to limit how we use your data
Objection – Object to certain uses of your data (e.g., marketing)
Data Portability – Request a copy of your data in a portable format

To exercise any of these rights, please email us.

5. Cookies and Tracking Tools

We use cookies and third-party analytics to understand how visitors use our site. This helps us improve performance and user experience.

You can control cookies via your browser settings or decline tracking using cookie banners provided on the site.

6. CCPA Compliance for California Residents

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request that we delete your personal data
Opt out of any potential sale of your data (we do not sell personal data)
Not be discriminated against for exercising your privacy rights

Please contact us to submit your request.

7. Data Storage and Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Data is stored through secure platforms and encrypted where necessary.

8. Third-Party Services

We may use trusted third-party platforms for scheduling, email marketing, or analytics. Each has its own privacy policy and data protection protocols. These platforms are only granted access to what they need to fulfill their function.

9. International Visitors

If you are visiting from outside the United States, please be aware that your data may be transferred, stored, and processed in the U.S. By using our services, you consent to this transfer.